Contents

Chapter 14. Troubleshooting

Reading the Logs

PaddleSubs writes to two files in Joomla's log folder (Path to Log Folder in System → Global Configuration → System, usually administrator/logs):

com_paddlesubs.logs.php

Everything PaddleSubs does in the background: each webhook processed, customers attached or created, purchases quarantined and why, emails that failed, scheduled task errors.

paddlesubs_payment.php

Webhooks your site refused to accept, and why.

Search them for a Paddle ID (txn_…, ctm_…, sub_…). The logs don't contain full payloads or payment details, but they do contain email addresses: treat them as private, and don't post them in public.

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