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Custom Products and Prices
Paddle has two kinds of product and price. A Standard one is part of your catalog: Paddle shows it in its dashboard and lists it to PaddleSubs. A custom one is made for one deal, such as a negotiated price for one customer, and Paddle leaves it out of both.
PaddleSubs keeps custom products and prices for you and never offers them to anyone else:
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They are listed on the Products page and among a product's prices with a Custom badge, and you edit them as usual.
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Your site never shows them: not in product lists, not on a product's page, not in the price and link tags in articles, and not as a price to switch a Paddle subscription to. A custom product has no page on the site at all. A custom price can belong to a standard product, which keeps offering its standard prices.
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You sell them from the New Payment Link or Invoice page: a link to a Paddle checkout that you send the customer, or an invoice that Paddle emails them. When they pay, the purchase is granted like one made on the site: an Access Subscription for the price's period, the product's groups, and a license if the product is licensed.
Paddle also makes custom prices of its own, when an invoice or a transaction is created in Paddle with an amount typed in rather than one of your prices. PaddleSubs has never seen such a price, so it can't tell how long the access it buys should last, and puts the purchase on hold. Set the price up from the Needs Attention page with , and the purchase is granted straight away.
An agency wants your licensed plugin for 25 sites for three years at a price you agreed. Add a product “Plugin, agency” with Type set to Custom and 25 Sites per purchase, and give it a Non-Recurring price of three years, also Custom. Then create an invoice for it to the agency's email address. Paddle emails the invoice; when the agency pays it, PaddleSubs gives the agency's account a license for 25 sites for three years. Nobody else ever sees the product.