Contents
Refunds and Chargebacks
Sent when a refund or chargeback ends access, or a reversed chargeback restores it, whether the webhook or the lifecycle task (when it finds the refund first) ends the access.
com_paddlesubs.adjustments.sub_deactivated(Access Ended by a Refund): “Update to your {PRODUCT} purchase on {SITENAME}”-
Access to one product has ended. Tags:
{PRODUCT},{ADJUSTMENT_ACTION}(such asrefundorchargeback),{ADJUSTMENT_STATUS}. com_paddlesubs.adjustments.sub_reactivated(Access Restored): “Your access to {PRODUCT} has been reactivated”-
Access to one product is back. Same tags.
com_paddlesubs.adjustments.sub_withdrawn(Queued Access Canceled): “Update to your {PRODUCT} purchase on {SITENAME}”-
A full refund or chargeback took back access that hadn't started yet, such as a renewal waiting behind the current period. The email gives the period that was canceled and says the access running now isn't affected. Tags:
{PRODUCT},{PUBLISH_UP},{PUBLISH_DOWN},{ADJUSTMENT_ACTION},{ADJUSTMENT_STATUS}. com_paddlesubs.adjustments.txn_deactivated(Purchase Ended by a Refund) andcom_paddlesubs.adjustments.txn_reactivated(Purchase Restored): “Update to your recent transaction on {SITENAME}”-
The same, for a transaction of two or more products. Tags:
{TRANSACTION_ID},{PRODUCTS},{ADJUSTMENT_ACTION},{ADJUSTMENT_STATUS}.